Frequently Asked Questions

The Royal Entrance II can support up to 350 lbs, which is relatively a lot.

Yes, we offer several models of inground pool steps such as the Inground Step and the Oasis.

Yes, parts for our steps are available both in-store or on our website. We keep a large inventory to meet the demand.

If you cannot find the part you need, we will be happy to assist you at 1 866 995-8646, ext. 220.

Yes, an additive is added to our resin or material mixes in order to have a finish with good resistance to UV rays.

No, our warranty does not cover commercial use, nor does it cover damage that is the result of abnormal use.

Sometimes air bubbles are the problem. In order to allow your step to settle, send pressure from your garden hose below and behind the step.

We recommend small pea gravel instead of sand.

It is important not to leave your step in the swimming pool and to store it in a dry place, either below the porch surrounded by a tarp, in a shed, or a garage.

As a manufacturer we distribute our steps to retailers and distributors. Please refer to our website under ‘’FIND A RETAILER’’ tab to find a store in your area.

The step must be deposited in your pool before adding the counterweight.

Our site accepts Visa, Mastercard, discover and American Express cards. However our system refuses all prepaid cards. You can also contact us so we can help you with another method. Customer service: 1 866 995-8646, ext. 220.

Make sure that all fields are completed before processing the payment. If it’s still a problem please contact us at 1 866 995-8646, ext.  220.

Make sure that these handrails are not in a pool with a salt water system and that the water parameters are within the norms. Alkalinity and acidity outside the norm can damage the handrails or the finish. In order to keep them longer, you can sandblast them and repaint them with anti-rust paint.

Make sure your liner is smooth without any sand, sticky substance or anything that might prevent the suction cups from adhering well.

• When adding chlorine products to pool water, do not add in the area of the stainless steel  rails (concentrated chlorine and stainless are not compatible).
• Stainless steel rails or hardware goods require periodic maintenance in order to retain their surface brightness. Polishing with a cotton cloth and a Windex-type product restores luster. In the event of discoloration or rust, Bon Ami, Ajax or equivalent, applied with wet cotton cloth works well.
• Stainless steel rails or hardware in an indoor pool environment require maintenance and cleaning more frequently because of trapped chlorine vapors. Regular protective care is essential to keeping indoor rails products bright.

During installation, it is important that the handrail is not pressed deeply into the post, this will weakened it.

The cap should sit on the post insert and not forced inside the post.

In order to properly stabilize the platform, make sure that the straps are securely attached to the coping (see Figure A in the Instructions). Optional: You can also screw the platform to the coping using the screws supplied with the hardware kit.

There maybe a bad contact or the light is defective.

Make sure the light is properly installed and check the connections including the two connectors. If there is scale or rust, clean with a small nail file. Please change the light if all of these options have been checked.

Check that the light(s) are properly installed, that the wall socket and the remote control are functional. Once all these checks have been carried out, if nothing works, please change the transformer. If the light(s) work with a magic eye, put black electrical tape and test the lighting system.

First, make sure that the indicator from the remote is on. Otherwise, change the battery. Next, point the remote indicator light directly at the power box’s indicator light. If it does not light up, you must change the remote control. Finally, try unplugging the power cord from the transformer directly into the outlet.

You need to change your light.

The windows and lights may be dirty. We suggest that you turn off the system and clean your windows and lights with a cloth and water. If you have an in-ground pool, the enclosures are likely filled with sand, dirt, rock, or water. In this case, turn off the system and clean up the housing. Take the opportunity to clean the windows and lights.

Your GFCI outlet maybe faulty, your ground wire maybe partially cut or your junction box maybe filled with water.

There could be several reasons, such as a split hose or a bad fitting. Your skimmer, bottom drain or water return may have been damaged by ice over the winter. The filter head may also be damaged. It is also possible that the pool liner is pierced or stretched near the window of the light or that the porthole has cracked during the winter.

*In any case, it is best to contact your local store.

The housing can fill with water for several reasons. In all cases dry the light and junction box. Wait for the soil to drain and remove the residue of sand, dirt and rocks that prevent water from flowing through the holes at the bottom of the niche.

Yes, the system is guaranteed. The LED in-ground pool lights are guaranteed for three years and the remote control, the transformer and the installation are guaranteed for one year.

The LED above ground pool lights are guaranteed for two years and the remote control, the transformer and the installation are guaranteed for one year.

Please note that for the warranty to be valid, periodic maintenance must be carried out on your system.

In order to keep the lights in good condition, we suggest that you follow certain procedures when closing your pool for the winter season. Please read carefully the following LED lighting maintenance document for more details [2022 – FAQ Lumières DEL AN V1.0.pdf].

To ensure there is no water accumulation in the niche, be sure to clean the bottom of the housing, where there are holes to allow water to drain out. If these holes become clogged with sand, dirt, rock, or water could reach the light and damage it.

First, the pool must be filled with water to its maximum. If this is an installation for an in-ground pool, the sidewalk must be finished. Then, you must keep the niches very clean by removing sand, dirt, rock, and any possible accumulation of water. We suggest using a Wet/Dry Vacuum Cleaner (Shop Vac).

First, the pool must be filled with water to its maximum. If this is an installation for an in-ground pool, you must keep the niches very clean by removing sand, dirt, rock, and any possible accumulation of water. We suggest using a Wet/Dry Vacuum Cleaner (Shop Vac). Finally, we ask you to check if the lighting system you have is working properly and if any parts need to be replaced.

Yes our lighting can be used with a remote control, magic eye, or even via your home Wi-Fi network.

You can try another bulb first or test the bulb in a household lamp. Next, check the connections in the junction box. Also, turn off the current, unscrew the bulb, and using a screwdriver, lift the metal tab at the bottom of the socket so that contact occurs. If there is scale or rust formation, clean with “bulldog style” steel wool.

Be sure to check that the circuit breaker is on, that the wire is plugged into the outlet near the lights circuit breaker, that no wires are cut or that the GFCI (ground fault circuit breaker) outlet is not triggered (reset button). You can also try another electrical device in the outlet to make sure it works or test the bulbs in a household lamp. If the light works with a magic eye, put black electrical tape over the eye and test the lighting system.

First, make sure that the indicator from the remote is on. Otherwise, change the battery. Next, point the remote indicator light directly at the power box’s indicator light. If it does not light up, you must change the remote control. Finally, try unplugging the power cord from the transformer directly into the outlet.

The windows and lights may be dirty. We suggest that you turn off the system and clean your windows and lights with a cloth and water. If you have an in-ground pool, the enclosures are likely filled with sand, dirt, rock, or water. In this case turn off the system and clean up the housing. Take the opportunity to clean the windows and the lights.

Your GFCI outlet maybe faulty, your ground wire maybe partially cut or your junction box maybe filled with water.

There could be several reasons, such as a split hose or a bad fitting. Your skimmer, bottom drain or water return may have been damaged by ice over the winter. The filter head may also be damaged. It is also possible that the pool liner is pierced or stretched near the window of the light or that the porthole has cracked during the winter.

*In any case, it is best to contact your local store.

The housing can fill with water for several reasons. In all cases dry the light and junction box. Wait for the soil to drain and remove the residue of sand, dirt and rocks that prevent water from flowing through the holes at the bottom of the niche.

Yes, the system is guaranteed. Conventional in-ground pool lights are guaranteed for three years and the circuit breaker and installation are guaranteed for one year. Conventional light for above ground pools are guaranteed for two years and the circuit breaker and installation are guaranteed for one year. For the warranty to be valid, please note that periodic maintenance must be carried out on your system.

In order to keep the lights in good condition, we suggest that you follow certain procedures when closing your pool for the winter season. Please read carefully the following Conventional lighting maintenance document for more details [Hivernation_Garantie_Lumiere_Conventionnelle_AN_Lumio.pdf].

To ensure there is no water accumulation in the niche, be sure to clean the bottom of the housing, where there are holes to allow water to drain out. If these holes become clogged with sand, dirt, rock, or water could reach the light and damage it.

First, the pool must be filled with water to its maximum. If this is an installation for an in-ground pool, the sidewalk must be finished. Then, you must keep the niches very clean by removing sand, dirt, rock, and any possible accumulation of water. We suggest using a Wet/Dry Vacuum Cleaner (Shop Vac).

First, the pool must be filled with water to its maximum. If this is an installation for an in-ground pool, you must keep the niches very clean by removing sand, dirt, rock, and any possible accumulation of water. We suggest using a Wet/Dry Vacuum Cleaner (Shop Vac). Finally, we ask you to check if the lighting system you have is working properly and if any parts need to be replaced.

Yes our lighting can be used with a remote control, magic eye, or even via your home Wi-Fi network.

Yes we offer the retrofit system change that allows you to replace conventional lights with LED, colored or white lights. It is a high performance system that offers exceptional color choice. The replacement is done by certified technicians. However some regions are not covered by our technicians. Inquire in store or at the following e-mail address [email protected].

You must go on Google Store or Apple Store and download the free Innovalite app.

You need to go on the upper left corner of the app and click on the three horizontal bars and select it from the “My Device” menu. A connection icon will appear with the name of your light.

Our app uses a Bluetooth connection, not Wi-Fi. You must make sure that Bluetooth is enabled on your smartphone.

No, the Bluetooth connection is dedicated to only one phone at a time. You need to close the app completely on your phone or turn off the Bluetooth connection from your settings for another phone to be able to connect to it.

No, the presence of a large water basin with a steel wall reduces the range of the Bluetooth connection. This is normal. Simply elevate the Bluetooth capture device (the small gray box), or put it closer to the gathering spot in your yard.

The Innovalite light is programmed by default to turn off after a 6-hour light cycle. This is a protection against premature wear. The ecological aspect for energy saving is not to be neglected.

No, connection is easy with a standard 120V outlet. The light is equipped with a 25’ long wire.

Make sure the connections between the wires are tight and that the seal is perfect. Tighten the connections on the wire if necessary. Make sure your 120V wall outlet is functional. Test other instruments on that same wall outlet to see if the problem occurs too. Contact your representative if the problem persists.

The warranty is 90 days from the date of purchase, however, a manufacturing defect can be guaranteed longer and a replacement may be offered.